Client Services IT Technician

Qorvo (Nasdaq: QRVO) supplies innovative semiconductor solutions that make a better world possible. We combine product and technology leadership, systems-level expertise and global manufacturing scale to quickly solve our customers' most complex technical challenges. Qorvo serves multiple high-growth segments of large global markets, including consumer electronics, smart home/IoT, automotive, EVs, battery-powered appliances, network infrastructure, healthcare and aerospace/defense. Visit www.qorvo.com to learn how our innovative team is helping connect, protect and power our planet.

The Client Services Technician will build, maintain, and troubleshoot end-user computing systems while maintaining build room inventory and tracking work in a ticketing system.

RESPONSIBILITIES:

• Imaging (through MECM) and provisioning (through Intune) of Windows-based computer systems.
• Providing timely and exceptional Executive/VIP IT support.
• Troubleshooting a variety of issues relating to both computing hardware and software.
• Diligent tracking, labeling, and maintaining of all Build room inventory.
• Engage internal (and potentially external) customers to resolve issues and/or assist with ordering equipment.
• Utilizing command line utilities to install, repair, and configure computer software.
• Accurate tracking of work, issues, resolutions, and time via an internal ticketing system (Service Now).
• Utilizing Microsoft Intune to troubleshoot both Windows workstations and Mobile devices.
• Describing complex IT-related topics to end users and VIPs.
• Keeping up in a fast-changing IT environment.
• Learning to support new technologies and software as needed.
• Troubleshooting, ordering, and maintaining the following:
• Windows PC Hardware
• Mobile Phones
• Printing hardware & software drivers
• iOS and AndroidOS based mobile devices
• MacOS computers
• Docking stations
• Monitors
• Various peripherals such as keyboards, mice, headsets, etc…
• Being available after hours and weekends during on call assignments (1 week every 2 months).
• Troubleshooting endpoint networking-related issues.
• Adhering to all corporate IT Security policies.

Required Qualifications:

• A minimum of a high school diploma or equivalent
• 4+ years of experience in the IT industry (or an equivalent combination of education and experience)
• Experience troubleshooting computer hardware.
• Extensive experience troubleshooting the Windows operating system and a variety of software issues.

• Experience documenting work in IT tickets.
• Creating and modifying objects in Active Directory.
• Performing basic device management tasks in Microsoft Intune.
• Experience working in the Windows CLI.
• Experience troubleshooting networking issues on a variety of devices (i.e. Windows, iOS, AndroidOS, MacOS, etc.).
• Experience troubleshooting Office products (Word, Excel, Outlook, PowerPoint, etc..).
• Experience utilizing SCCM/MECM and Intune to gather information and resolve issues.
• General knowledge of proper IT Security practices.

Preferred Qualifications:

• Associates in Information Technology or equivalent.
• Experience working in a manufacturing environment strongly preferred.
• Comptia A+ and/or Network+ Certifications.
• Powershell Scripting.
• Troubleshooting legacy Windows-based computers (i.e. Windows XP & 7).
• Experience working within ServiceNow.

Work Environment:

• This is an onsite position where the expectation is for you to be onsite 5 days a week, Monday-Friday.

• This role occasionally requires you to be on-call.

This position is not eligible for visa sponsorship by the Company.

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MAKE A DIFFERENCE AT QORVO   

 We are Qorvo. We do more than create innovative RF and Power solutions for the mobile, defense and infrastructure markets – we are a place to innovate and shape the future of wireless communications. It starts with our employees. As a unified global team, we bring a commitment to excellence, growth and a passion for creating what's next. Explore the possibilities with us.

We are an Equal Employment Opportunity (EEO) employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to any characteristics protected by applicable law, including race, color, religion, sex (as defined by law), national origin, age, military or veteran status, genetic information, or disability.