Client Services IT Technician

Qorvo (Nasdaq: QRVO) supplies innovative semiconductor solutions that make a better world possible. We combine product and technology leadership, systems-level expertise and global manufacturing scale to quickly solve our customers' most complex technical challenges. Qorvo serves diverse high-growth segments of large global markets, including consumer electronics, smart home/IoT, automotive, EVs, battery-powered appliances, network infrastructure, healthcare and aerospace/defense. Visit www.qorvo.com to learn how our diverse and innovative team is helping connect, protect and power our planet.

The Client Services Technician will build, maintain, and troubleshoot end-user computing systems while maintaining buildroom inventory and tracking work in a ticketing system.  

RESPONSIBILITIES: 

• Supporting a corporate site of ~100 employees, from an IT perspective

• Providing timely and exceptional Executive/VIP IT support

• Imaging Windows-based computer systems

• Troubleshooting a variety of issues relating to both computing hardware and software

• Provide on-site support for IT infrastructure upgrades

• Diligent tracking and maintaining of Buildroom inventory

• Engage internal (and potentially external) customers to resolve issues and/or assist with ordering equipment

• Utilizing command line utilities to install, repair, and configure computer software

• Accurate tracking of work, issues, resolutions, and time via an internal ticketing system (Service Now)

• Utilizing Microsoft Intune to provision and troubleshoot both Windows workstations and Mobile devices
• Describing complex IT-related topics to end users and VIPs
• Keeping up in a fast-changing IT environment

• Learning to support new technologies and software as needed

• Troubleshooting, ordering, and maintaining the following: 
  • Printing hardware & software drivers 
  • iOS and AndroidOS based mobile devices 
  • MacOS computers 
  • Docking stations 
  • Monitors 
  • Various peripherals such as keyboards, mice, headsets, etc… 
• Troubleshooting endpoint networking-related issues

• Adhering to all corporate IT Security policies

REQUIREMENTS: 

• EDUCATION and YEARS OF EXPERIENCE 
  • Associates in Information Technology or Equivalent
  • 3-5+ years’ experience in an IT related role
  • Preferred: Comptia A+, Network+, and/or ITIL Certifications

• RELEVANT EXPERIENCE 
  • Proven ability to troubleshoot computing hardware 
  • Extensive experience troubleshooting the Windows operating system and a variety of software issues
  • Familiarity with server and networking infrastructure
  • Creating, assigning, and maintaining IT tickets in Service Now
  • Creating and modifying objects in Active Directory
  • Basic understanding of maintaining, troubleshooting, and configuring core infrastructure for a single site (network, servers, etc.)
  • Performing basic device management tasks in Microsoft Intune
  • Experience working in the Windows CLI
  • Experience troubleshooting networking issues on a variety of devices (i.e. Windows, iOS, AndroidOS, MacOS, etc.) 
  • Experience troubleshooting Office products (Word, Excel, Outlook, PowerPoint, etc.) 
  • General knowledge of proper IT Security practices

• Preferred Experience: 
  • Powershell Scripting 
  • Troubleshooting legacy Windows-based computers (i.e. Windows XP & 7) 
  • JAMF - MacOS MDM Management Tool 
  • Code42 CrashPlan Backup software 
  • Experience dealing with major mobile phone carrier issues (i.e. Verizon and AT&T)

PREFERRED QUALITIES: 

• Willingness to learn and grow in an ever-changing corporate environment
• Great customer support and communication ability
• Ability to work in a fast-paced environment
• Willingness to work overtime (if needed) during emergency events

This position is not eligible for visa sponsorship by the Company.

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MAKE A DIFFERENCE AT QORVO   

We are Qorvo. We do more than create innovative RF and Power solutions for the mobile, defense and infrastructure markets – we are a place to innovate and shape the future of wireless communications. It starts with our employees. As a unified global team, we bring a commitment to excellence, growth and a passion for creating what's next. Explore the possibilities with us.

We are an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, military or veteran status, physical or mental disability, genetic information, and/or any other status protected by law.